Student Support Team

What we can help with

• Choosing the right course or qualification pathway.
• Enrolment questions, course access, and where to find your learning materials.
• Understanding course requirements, assessments, and key dates.
• Technical help with logging in, passwords, and basic troubleshooting.
• Support to stay on track, including study planning and check-ins.
• Referrals to specialist support if you need extra help.
  
  
  

Support for access and participation

If you need adjustments to support your learning, tell us as early as you can. We’ll work with you to understand what’s needed and what can be put in place.

• Help with access needs and reasonable adjustments.
• Options for learning support and study assistance.
• Guidance on evidence you may need to share (only what’s relevant).

Your information is handled respectfully and only shared with people who need it to support you.

RPL (Recognition of Prior Learning)

You may be able to gain credit for skills and knowledge you already have. The Student Support Team can explain how RPL works and what evidence you’ll need.

• What RPL is and when it might suit you.
• How to apply and what documents to provide.
• What happens after you submit your evidence.
  
  
  

Complaints, feedback, and appeals

If something isn’t working, tell us. We’ll listen and explain your options.

• Questions about decisions, results, or processes.
• How to provide feedback or make a complaint.
• How to request a review or appeal.

You can also refer to the relevant policies for timeframes and steps.

How to get faster help

• Include your full name and the course or qualification code.
• Tell us what you were trying to do and what happened.
• If you have an error message, copy and paste it or include a screenshot.